jaya99's Privacy Policy
Protecting your personal information is our top priority. This document describes in detail how jaya99 collects, uses, and stores your information.
This privacy policy ("Policy") applies to jaya99's website, applications, and services ("Platform"). By using this Platform, you accept the terms described in this Policy. jaya99 places the highest importance on the privacy and data protection of users in Bangladesh. We keep your information secure through SSL encryption and modern security measures.
1 Definitions and Scope
Key definitions used in this policy
The following terms are used with specific meanings in this policy:
- "jaya99" or "we" refers to the jaya99 platform and the entity operating it.
- "User" or "you" refers to any person, registered or unregistered, who accesses the jaya99 platform.
- "Personal information" refers to any information through which a person can be identified, directly or indirectly.
- "Processing" refers to the collection, storage, modification, use, transfer, or deletion of information.
- "Third party" refers to any entity or individual other than jaya99.
Scope of the Policy
This privacy policy applies to all of jaya99's digital platforms, including the main website, mobile-optimized version, and any related services. This policy applies to all individuals residing in or accessing the platform from Bangladesh.
Third-party websites or services linked to jaya99 may have their own privacy policies, and jaya99 is not responsible for those.
2 Data Collection
Information Collected Directly
When you create an account on jaya99, make a deposit or withdrawal, or contact us, we may collect the following information:
- Full name and username
- Date of birth (for age verification)
- Email address
- Mobile number
- Payment information (bKash, Nagad, Rocket, Upay, or bank account)
- Identity verification documents (when required)
- Other information provided by the user
Automatically Collected Information
When you use our platform, we may automatically collect the following technical information:
- IP address and device identification information
- Browser and operating system type
- Browsing activity and log files on the platform
- Gaming history and transaction records
- Session duration and frequency
- Data collected from cookies and similar technologies
- Referral source and entry path
Data Collection Policy
jaya99 collects only necessary information and refrains from collecting unnecessary data. We never collect sensitive personal information without your consent. Each piece of information collected has a specific legitimate purpose as described in this policy.
3 Data Use
Purposes for Using Collected Information
jaya99 uses your information for the following purposes:
- Account management: To create, verify, secure, and manage your account.
- Service delivery: To provide gaming, betting, deposit, withdrawal, and other platform services.
- Transaction processing: To process financial transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
- Customer support: To resolve your issues and handle complaints.
- Fraud prevention: To prevent illegal activity, fraud, and money laundering.
- Legal compliance: To comply with applicable laws and regulations.
- Platform improvement: To improve service quality and enhance the user experience.
- Communication: To inform you about important updates, security alerts, and service changes.
- Responsible gaming: To detect excessive gaming and support the implementation of responsible gaming policies.
Marketing Communications
With your consent, jaya99 may send you information about promotional offers, bonuses, and new services. You can opt out of marketing communications at any time by going to your account settings or by contacting us. However, essential service-related communications cannot be turned off.
4 Data Storage and Security
Data Retention Period
jaya99 retains your personal information for as long as necessary. Generally:
- All information is retained while your account is active.
- After an account is closed, certain information may be retained for a set period to meet legal obligations.
- Financial transaction records are retained in accordance with applicable regulations.
- Once legal retention obligations expire, information is securely deleted or anonymized.
Security Measures
jaya99 applies industry-standard security measures to protect your information:
- Data transfers are secured through SSL/TLS encryption.
- Stored data is kept in encrypted form.
- Access controls and two-factor authentication are applied.
- Regular security audits and vulnerability assessments are conducted.
- Unauthorized access detection and prevention systems are active.
- Staff data protection training and awareness programs are conducted.
In the Event of a Security Breach
If a data breach is detected, jaya99 will take immediate action and notify affected users as soon as possible. We will make every effort to contain the damage and take necessary steps to prevent recurrence.
5 Sharing Data with Third Parties
Data Sharing Policy
Information may be shared only in the following circumstances:
- Payment providers: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to process financial transactions. Only the information essential to complete the transaction is provided.
- Technology partners: Necessary information may be shared with applicable technology service providers for platform operations, but they are bound by confidentiality agreements.
- Game providers: Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and other game providers may receive limited technical information to deliver the gaming experience.
- Legal requirements: Information may need to be disclosed in response to court orders, legal obligations, or valid requests from government authorities.
- Fraud prevention: Information may be shared with relevant agencies to prevent fraud, money laundering, or illegal activity.
International Data Transfers
In some cases, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that appropriate agreements and safeguards are in place to protect customer data.
6 Cookie Policy
What are cookies and why are they used?
Cookies are small text files stored in your browser or device. jaya99 uses cookies for the following reasons:
- Essential cookies: Required to maintain login sessions and ensure security.
- Functional cookies: To remember your preferences, language, and settings.
- Analytics cookies: To analyze platform usage patterns and improve services.
- Security cookies: To prevent fraud and unauthorized access.
Cookie Controls
You can control cookies by changing your browser settings. Keep in mind that disabling essential cookies may affect some platform functionality. Most browsers offer the ability to delete, block, or receive alerts when new cookies are added.
7 Your Rights
Right to Access Your Information
You can request a copy of the personal information we hold about you at any time. We will fulfill your request within the designated timeframe.
Right to Correct Your Information
If any of your information is incorrect, you can request a correction. Information can be updated through account settings or by contacting us.
Right to Delete Your Information
In some circumstances, you can request that your personal information be deleted. However, certain information may need to be retained for a specific period due to legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes, particularly when your information is used for marketing purposes.
Right to Data Portability
You can request your information in a structured, commonly used format that can be easily transferred to another platform.
Right to Withdraw Consent
You can withdraw your consent for data processing based on consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
How to Exercise Your Rights
To exercise any of the above rights, contact us via our 24/7 live chat or by email. After verifying your identity, we will fulfill your request as soon as possible.
8 Protection of Minors
Age Policy
jaya99 does not knowingly collect or process personal information of anyone under the age of 21. Age verification is mandatory at the time of registration. If we become aware that we hold information belonging to a minor, we will immediately close that account and delete the associated data.
If parents or guardians believe their child has created an account on our platform, please contact us immediately.
9 Policy Changes
Privacy Policy Update
jaya99 may change or update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised.
For significant changes, we will notify you via your registered email or through the platform. Continuing to use the platform after changes have been made means you have accepted the updated policy.
We recommend that you check this page regularly so that you remain aware of the latest privacy policy.
10 Contact
Privacy-Related Contact
If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact us:
Our support team is able to communicate with you in Bengali and will process any privacy-related requests as quickly as possible.
Related Policies
Alongside this privacy policy, we encourage you to read the following documents:
- Terms & Conditions — Detailed rules for using the platform.
- Responsible Gaming — Healthy gaming habits and self-help resources.
- FAQ — Answers to common questions.