jaya99 Terms and Conditions

1 General Provisions

jaya99 ("we", "our", "platform") is an online casino and sports betting service provider. These terms and conditions ("Terms") form a legally binding agreement between users ("user", "you", "your") of the jaya99 website and all services connected to it, and us.

The word "platform" as used in these Terms includes the jaya99 website, its mobile version and all services provided through it. We reserve the right to change these Terms at any time, and registered users will be notified in advance of any material changes.

• These Terms take effect from the date of the most recent update.
• If there is any conflict with previous Terms, the most recent version will apply.
• In addition to these Terms, our Privacy Policy and Responsible Gaming Policy also apply.

2 Account Registration

Creating a personal account is required in order to use services on jaya99. You must provide accurate and complete information at the time of registration.

2.1 Registration Requirements

• Each person may operate only one account. Creating multiple accounts is strictly prohibited.
• The name, address, phone number and email provided at registration must be accurate.
• Keeping the account password secure is the user's own responsibility.
• Your account may not be transferred to or shared with a third party.
• If your account details change, you must notify our support team immediately.

2.2 Account Security

If you suspect unauthorised access to your account, notify us immediately through our 24/7 live chat support. jaya99 will not be responsible for any loss resulting from sharing your password with others or logging in from an unsecured device.

3 Age Verification and Identity Confirmation

We may verify your identity and age at the time of registration or at any point afterwards. As part of this process, we may request the following documents:

• National Identity Card (NID)
• Passport
• Driving Licence
• Bank account statement or mobile banking details

Until identity verification is complete, jaya99 reserves the right to suspend acceptance of deposits, processing of withdrawals or activation of bonuses. Providing false information may result in account closure and forfeiture of any pending balance.

4 Deposits and Withdrawals

4.1 Deposits

The following payment methods are available for making deposits on jaya99:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

The minimum deposit amount is ৳200 (for each method). Deposits are generally credited to the account instantly, though some cases may require bank processing time.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal requests generally take 15 minutes to 2 hours to complete. The following conditions apply to withdrawals:

• Withdrawal requests must be made to the same payment method used for the deposit (where possible).
• Withdrawals will not be processed if the wagering requirements on a bonus have not been met.
• Withdrawals may be on hold if full account verification has not been completed.
• If an unusual transaction is detected, we may request additional verification.

4.3 Transaction History

Records of all your deposits and withdrawals are stored in your account portal. If a dispute arises over any transaction, you must contact us within 30 days.

5 Bonuses and Promotions

5.1 Welcome Bonus

New users on jaya99 can receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. A 15x wagering requirement must be met to use this bonus.

5.2 General Bonus Terms

• Each promotion has its own specific terms and conditions, which are stated on the relevant promotion page.
• A new bonus cannot be activated while another bonus is active.
• Bonus balance cannot be withdrawn directly — it becomes withdrawable only after the wagering requirements are met.
• If jaya99 suspects misuse of a bonus, it reserves the right to cancel the bonus and forfeit any related winnings.
• Free spins and reload bonuses have their own expiry periods; once expired, the bonus is cancelled automatically.
• A bonus applies only to the user in whose name the account is registered.

5.3 VIP Rewards Programme

The jaya99 VIP programme has five tiers, with weekly cashback benefits available at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.7% weekly cashback
• Platinum: up to 1.0% weekly cashback
• Diamond: up to 1.2% weekly cashback

Progression through VIP tiers depends on regular activity and participation. Cashback is credited automatically each week.

6 Gaming Policy

6.1 Fair Play Guarantee

jaya99 is committed to ensuring fair and unbiased outcomes in all games. Our platform features games from leading providers including Pragmatic Play, JILI, PG Soft, Spribe and Evolution Gaming. These providers are independently tested and certified.

6.2 Betting Limits

Each game has its own minimum and maximum betting limits, which are stated on the relevant game page. jaya99 reserves the right to adjust betting limits for specific users.

6.3 Technical Issues

If a game is interrupted due to a technical problem or connection failure, the result recorded on the jaya99 server will be considered final. Please contact live chat for support in such cases.

7 Prohibited Activities

The following activities are strictly prohibited on the jaya99 platform:

1. Creating or operating multiple accounts.
2. Using another person's account or playing on behalf of a third party.
3. Exploiting the bonus system to gain unfair advantage ("bonus hunting").
4. Operating games through automated bots, scripts or artificial intelligence.
5. Using any fraudulent method in any game.
6. Using the platform for the purpose of money laundering.
7. Creating an account with false or deceptive information.
8. Attempting to undermine the platform's security systems.
9. Fraudulent behaviour towards or threats against other users.

Violation of these prohibitions will result in immediate account closure and all balances may be forfeited.

8 Account Closure and Suspension

8.1 Closure by jaya99

jaya99 reserves the right to suspend or permanently close any account for the following reasons:

• Violation of any provision of these Terms.
• Failure to complete identity verification or provision of false information.
• Suspicious transactions or fraudulent activity.
• Legal suspicion of money laundering.
• At the user's own request (self-exclusion).

8.2 Closure Request by User

You may request closure of your account at any time. Send the request to our support team. If an account is closed under self-exclusion, it cannot be reactivated before a specified period has passed.

8.3 Balance of Closed Accounts

If an account is closed due to a policy violation, balances obtained unlawfully may be forfeited. For information on withdrawing the balance of an account closed for legitimate reasons, please contact our support team.

9 Privacy and Data Protection

jaya99 places the highest importance on protecting users' personal information. Our platform uses SSL encryption technology to keep all data secure.

• Your personal information is used only for providing the service and fulfilling legal obligations.
• Information is not sold or shared with third parties, though it may be disclosed for legal reasons.
• For more details about how your information is processed, please read our Privacy Policy.

10 Limitation of Liability

jaya99 will not bear any liability in the following cases:

• Losses arising from the user's own negligence or breach of terms.
• Interruption of gameplay due to loss of internet connection or issues with the user's device.
• Delays or disruptions in third-party services (banks, mobile operators).
• Unexpected technical errors or issues during server maintenance.
• Cases where the user's account information is accessed by another party.

jaya99's total liability under any circumstances will be limited to the total amount of the transaction in question.

11 Service Changes

jaya99 may make the following changes at any time, with or without prior notice:

• Adding new games or removing existing ones.
• Modifying bonus and promotion programs.
• Adding or changing payment methods.
• Updating the platform's design and functionality.
• Amending these terms and conditions.

Registered users will be notified by email in the event of material changes. Continued use of the platform after changes have been made will be considered acceptance of the new terms and conditions.

12 Dispute Resolution

12.1 Complaints Process

In the event of any dispute or complaint, please first report the issue through our 24/7 live chat support. We are committed to providing an initial response within 48 hours.

12.2 Appeals Process

If the issue is not resolved through live chat, please send a detailed written complaint to [email protected]. Include your account information, a description of the issue, and any supporting evidence.

12.3 Final Decision

The decision of jaya99's management will be considered final in all gaming-related disputes. However, a reasonable opportunity to appeal will be provided in disputes involving financial transactions.

13 Responsible Gaming

jaya99 takes responsible gaming very seriously. We believe gaming should be a form of entertainment, not a solution to financial problems.

• You can set your own daily, weekly, or monthly deposit limits.
• Through the self-exclusion feature, it is possible to temporarily suspend your account for a set period of time.
• If you notice signs of problematic gaming behaviour, please contact our support team.

For more information, visit our Responsible Gaming page.

14 Contact & Support

For any questions about these terms and conditions or any assistance related to our services, please contact us: